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Outpatient Care

For patients wishing to receive outpatient care at NCVC

  • NCVC operates under Japan's national medical insurance system. The information provided herein is primarily intended for non-Japanese residents who have subscribed to one of the public health insurance programs.
  • At NCVC, consultations and treatments are conducted in Japanese. You are advised to hire an interpreter, if necessary. (NCVC provides no translation services.)

New Patients

When visiting our hospital for the first time, please keep in mind:

Patient Registration: 08:30 to 12:00 (excluding Saturdays, Sundays, public holidays, and from December 29 to January 3)

*The registration time window is not applicable to visitors who have scheduled an appointment.

A Few Tips for Prospective Patients
NCVC is an advanced, specialized medical institution for patients with cerebral and cardiovascular diseases (e.g., cardiac disorders and stroke). We are dedicated to treating patients who require acute medical treatment for cerebral and cardiovascular conditions.
In light of our mission and capabilities, we suggest that you first consult with your general practitioner or community health care provider (GP) and ask him or her to write a medical referral letter. We also advise you to ask your GP to make your appointment at NCVC through the Specialty Care Coordinating Office (SCCO).

  • NCVC also accepts patients without a referral from their GP. According to national health insurance policy , such patients will need to pay \5,000 (and taxes) in addition to the medical expenses.
  • Patients who visit NCVC without an appointment will have to wait until all scheduled patients have finished their consultations. Therefore, nonscheduled patients may need to wait for long periods of time before their turn or may be seen by the next available physician.

Steps for Accessing Outpatient Services

  1. Consult Your GP

    Visit your GP, and discuss whether you should see a specialist.
    *In this document, a GP refers to a medical doctor in your community who treats you, monitors your health status, and advises you about health problems.

  2. Decision to Visit NCVC

    Ask your GP to prepare a referral letter, if you decide to seek care at NCVC.

  3. Schedule Your Appointment

    Ask your GP to make an appointment for you.
    Ask your GP to fill out the Appointment Request Form and to fax it to SCCO to make a reservation.
    FAX: 06-6833-5126 (weekdays, from 09:00 to 20:00)
    * Same-day appointments are not available.
    * For more details, refer to the SCCO web site. The SCCO web site is available in Japanese only. Ask your GP to check the web site for scheduling instructions.

  4. Visit the Specific Department of Interest

    * Further procedures may differ by department and division.

    Patients Visiting the Department of Cardiovascular Medicine, Division of Cerebrovascular Medicine and Neurology, Division of Hypertension and Nephrology, or Division of Endocrinology and Metabolism
    1. Registration

      Go to the New Patient Registration Counter (Administration Desk No. 3) on the first floor.
      Present the appointment notification form, medical referral letter, health insurance card, and other relevant documents.
      You will be asked to fill out a consultation request form and a medical questionnaire.

    2. Initial Outpatient Consultation (first floor)

      One of our staff members will escort you to the Initial Outpatient Consultation Office, carrying your medical record form and the summary sheet.

    3. Office Reception

      The nurse will confirm that the medical questionnaire has been completed. The nurse will direct you to the electrocardiogram room and the consultation room.

    Patients Visiting the Division of Adult Cardiac Surgery, Division of Vascular Surgery, or Division of Perinatal and Pediatric Cardiology
    1. Registration

      Go to the New Patient Registration Counter (Administration Desk No. 3) on the first floor.
      Present the appointment notification form, medical referral letter, health insurance card, and other relevant documents. You will be asked to fill out a consultation request form and a medical history form.

    2. Specialty Outpatient Clinic (2nd floor)

      One of our staff members will escort you to the Specialty Outpatient Clinic, carrying your medical record form and the summary sheet.

    3. Clinic Reception

      After confirming that your medical questionnaire has been completed, the nurse will direct you to the appropriate consultation room.

Instructions for Follow-up Visits

Do not forget to bring your hospital registration card and reservation ticket.

If the sole purpose of your visit is to undergo medical examinations or attend a cardiac rehabilitation program, present the reservation ticket at the registration desk.

  1. Insert your hospital registration card into the Established Patients Check-in Machine.

    Photo: Established Patients Check-in Machine

    Pick up the check-in slip issued.

    Photo: check-in slip
  2. If you have appointments for medical tests or examinations, present your reservation ticket to Desk No. 2 (dedicated exclusively to established patients).

    Photo: Desk No. 2

    In the case that you make a nonscheduled visit because you experience a sudden change in your condition, run out of prescription drugs, mistook your appointment date, or for other reason, please contact the personnel at Desk No. 2.

  3. Specialty Outpatient Clinic (2nd floor)

    You will be directed to the Specialty Outpatient Clinic (2nd floor) after completing the procedure at Desk No. 2.
    Wait for your turn in the waiting area.

    Photo: Specialty Outpatient Clinic

If You Wish to Visit Us Without a Reservation After One Year or More with No Contact

You will have to go through the same procedure as that for new patients. If you are under the care of multiple divisions and wish to see one of the physicians after one year or more with no contact, you must follow the procedure for new patients in order to consult with the doctor. For more details, please refer to the section for New Patients.

Making Reservations or Changes by Phone

If you have been registered at NCVC, you can make reservations or changes by phone.

Telephone reservations and changes can be made for the period ranging from the first of the month four months before the desired visit date to three days before. Please note that your first choice may not be always available because of limited capacity.

Office Hours: 14:00 to 16:00 (excluding Saturdays, Sundays, public holidays, and from December 29 to January 3)

Phone: 06-6833-5086 (Direct, *Make sure to dial the correct number.)

Reservations

If you wish to make an appointment, tell the operator your patient ID number (printed on the hospital registration card), the name of your physician, and the date of your choice.

Reservation Change

If you want to change an appointment, tell the operator your patient ID number, the name of your physician, your current appointment date, and the new date of your choice.

Procedures for Making an Emergency Visit (at the Time of a Major Acute Condition)

During weekday business hours, call 06-6833-5012 (switchboard number), and ask for instructions from the outpatient physician.
During Saturdays, Sundays, and weekday off-hours (17:00 to 08:30 next day), call 06-6833-5015 or 06-6833-5016, and ask for the instructions from the night-shift physician.

Tell the physician your patient ID number, name, and condition.
(*Make sure to dial the correct number.)

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